POLICY ADVISE TO THE MINISTER: » PROFESSIONAL STANDARDS

The professional Standards deals with complains about the Samoa Police.

The Samoa Police service is committed to fairness in our complaint management process.

You can make a complaint:

  -  At your local Police Station

  -  Telephoning the Professional Standards Unit on 22222 extension 180

  -  By writing to the Superintendent, Professional Standards Unit at the Police Headquarters, Apia

  -  Record the Time, date and the name of the officer taking your report

After your complain what happens next?

  -  After you have made your complaint you can expect to be contacted by the Professional Standards Unit on receipt of your complaint.

  -  If you do not hear from theProfessional Standards Unit within 48 hours of making your complaint contact the Superintendent on 22222
     ext 180

  -  Your investigation should be completed within 7 days . If there are any delays you will be advised.

  -  If you are not happy with the way your complaint has been handled you can contact the Ombudsman's office on telephone 25394

The Samoa Police service is committed to maintaining the confidence of the community. An important part of this goal is our complaint management process.

YOUR EXPECTATIONS:

You are entitled to:

  -  Complain if you are not happy with the service provided by the Samoa Police

  -  Have your complaint taken seriously? and

  -  Be treated firly, politely and with respect